HIDALGO - Terms and Conditions

Prices and Payment

The prices are in € Euro including the Austrian VAT (20%). Delivery charges are not included. We accept payment in advance or PAYPAL.

Delivery

We deliver into the whole world. Deliver time depends on the product (5 days – 4 weeks).

Purchasing

All offered products are subjects to availability. To purchase any of the items on the HIDALGO Homepage, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Nowyou will get an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned. Should you cancel the contract we will then refund you the price you have paid for the goods within 30 days. It is your responsibility to give notice of your wish to cancel within this cancellation period by email or letter to:

HIDALGO Sattel, Dr. Nina Holzer, Oberpuchenauerstr. 5, 4048 Puchenau / AUSTRIA

or office@hidalgo-sattel.com

You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. In case of ordering, details of this right will be sent to you.

After-Sales Services and Guarantees

We do give the legal two-years-warranty.

Customer Service

You can e-mail, write, telephone us with your complaint. Our normal office hours are 9 am – 6 pm Monday – Friday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.